Refund and Returns Policy

We want you to absolutely love your Little Petal Co purchase. Each item is thoughtfully made with care, but if something isn’t quite right, we’ll do our best to make it right.

Our Returns Policy

Because our products are locally handmade and made to order, we can only accept returns in specific circumstances.

You may return an item only if:
– It arrives damaged or defective, or
– You receive the incorrect product.

If your order meets these conditions, please contact us within 24 hours of receiving your parcel so we can assist promptly.

How to Request a Return

1. Email us at hello@littlepetalco.co.za within 24 hours of delivery.
2. Include your order number, a short description of the issue, and clear photos of the item if it’s damaged or incorrect.
3. Once approved, we’ll guide you on the next steps – either collection by courier or return via post (depending on how your order was delivered).
4. Please package your item carefully to avoid further damage in transit.

Returns must be made within 7 days of receiving your parcel.

Items That Cannot Be Returned

Unfortunately, we’re unable to accept returns or issue refunds for:
– Items damaged due to misuse, normal wear and tear, or incorrect care
– Products returned without prior approval

Refunds or Replacements

Once we’ve received and inspected your returned item, we’ll let you know whether a refund or replacement will be issued. Refunds are processed to your original payment method and may take a few days to reflect depending on your bank.

Need Help?

We’re here to help make the process as easy as possible.

If you have any questions about your order, returns, or delivery, please reach out to us at:
 hello@littlepetalco.co.za